Enterprise Support I (Contract)

Location: Pittsburgh, PA, United States

Company

hirify.global is a Ford subsidiary developing an in-house hands-free advanced driver assistance platform and automated driving technology.

What you will do

• Provide Tier I and Tier 2 enterprise support services and manage ticket queues and incident resolution.
• Image, deploy, provision, refresh, and migrate end-user devices.
• Support G-Suite, MacOS, Linux, iOS, Windows, Entra, Jira, laptops, and desktops.
• Execute Zoom Room refreshes and support SID server builds and deployments.
• Provide technology support for studio and all-hands events.
• Support user onboarding, offboarding, and general TechOps operations.

Requirements

• Bachelor's degree, or an equivalent combination of an associate's degree and two years of experience, or a high school diploma/GED and four years of experience.
• At least two years of IT desktop support experience with Apple MacOS and Ubuntu Linux.
• Experience with G-Suite, Zoom, Slack, automated desktop deployments, and modern configuration management systems.
• Advanced knowledge of wired and wireless networking, IP networking, subnetting, troubleshooting, and network tools.
• Strong analytical, problem-solving, communication, collaboration, multitasking, and independent-working skills.
• Extensive computer hardware knowledge and experience in a fast-paced support environment.

Nice to have

• Three or more years of overall IT support experience.
• Familiarity with ITIL standards and Microsoft Outlook 365.
• Experience with Jira, Jamf, Entra, Zoom, and Splunk.

Culture & Benefits

• Six-month contract engagement.
• Collaboration with experts in machine learning, robotics, cloud platforms, mapping, sensors, compute systems, testing, systems engineering, and safety engineering.
• Work within an independently operated Ford subsidiary developing technology at startup speed.