Operations Manager - Legal

Location: Phoenix, Arizona, United States; hybrid schedule with 3 days onsite and 2 days remote after a 90-day probation period

Salary: $83,000–$87,000 per year

Company

Provides marketing, packaging, print, and business services supported by proprietary technology, data analytics, and operational expertise.

What you will do

• Lead contracted legal-service operations and ensure client requirements, service-level agreements, quality standards, and performance metrics are met.
• Manage the full employee lifecycle, including hiring, onboarding, training, performance management, succession planning, and offboarding.
• Oversee staffing, workflow volumes, shift allocation, cross-training, and continuous improvement initiatives.
• Use Engage and workflow-management data for client reporting, team management, quality control, and performance decisions.
• Manage P&L reviews, labor allocations, overtime, invoices, budgets, and contractual requirements.
• Build client relationships, lead monthly service reviews, resolve escalated issues, and identify account-growth opportunities.

Requirements

• Bachelor’s degree or equivalent experience.
• More than 5 years of experience leading and managing people in a customer-service-intensive environment.
• Experience managing complex or multi-service client solutions and improving contract or service performance.
• At least 2 years of financial-management experience, including understanding P&L impact and making independent financial decisions.
• At least 2 years of people-management experience across the employee lifecycle.
• Strong organizational, client-service, decision-making, communication, confidentiality, and Microsoft Office skills.

Culture & Benefits

• Full-time schedule of 8:00 a.m.–5:00 p.m. with required flexibility.
• Health insurance options, wellness plans, dental, vision, prescription coverage, and flexible spending accounts.
• 401(k) retirement savings plan with employer match.
• Paid time off, paid parental leave, life insurance, and short- and long-term disability coverage.
• Commuter benefits, legal assistance, employee assistance program, and additional discounts.

Hiring process

• Employment offers are contingent on successful completion of a pre-employment background check and drug screen.
• Pre-employment substance-abuse testing is performed.