Manager, Operations

Location: Dallas, Texas; hybrid schedule with regular onsite presence three days per week in the Dallas office.

Salary: $70,000–$80,000 per year, plus potential bonuses, incentives, and employee benefits.

Company

hirify.global is a consumer technology company and care platform connecting families and caregivers through products and services for child care, elder care, pet care, home care, payroll, and benefits.

What you will do

• Lead and develop the Premium Client Solutions team providing high-touch support to strategic clients.
• Set priorities, workflows, and operating rhythms to ensure responsive and consistent service delivery.
• Act as a senior escalation point for complex client and service issues and coordinate timely resolutions.
• Partner with Account Management, Vendor Relationship Management, Escalations, Product, HR, and other functional leaders.
• Serve as the primary onsite operational leader for the Dallas office and support day-to-day execution.
• Build employee engagement initiatives, communication channels, recognition programs, and community events.

Requirements

• 3+ years of progressive experience in operations management, preferably in customer service, contact center, client services, or service delivery.
• Experience developing teams, coaching performance, setting expectations, and building accountability and engagement.
• Ability to manage both long-term improvement initiatives and immediate operational priorities.
• Experience using operational data and performance metrics to identify trends, make decisions, and measure impact.
• Strong communication, collaboration, problem-solving, and stakeholder management skills in a matrixed environment.
• Ability to work onsite in the Dallas office three days per week.

Culture & Benefits

• Mission-driven work focused on improving access to family and household care.
• Health insurance, life insurance, and disability insurance.
• 401(k) employer matching program.
• Paid holidays and paid time off.
• Potential annual bonuses and short- and long-term incentives.