Director of Service Delivery (Logistics)

Location: Remote, anywhere within the U.S. Full-time schedule, Monday through Friday, 8:00 AM to 5:00 PM, with flexibility based on coverage. Travel up to 20% may be required for customer meetings, training, onsite reviews, and implementations.

Salary: $140,000 per year, plus eligibility for annual performance incentives.

Company

hirify.global provides supply chain technology and managed logistics services across North America and Mexico.

What you will do

• Lead and develop Service Delivery managers and teams supporting strategic and complex customer accounts.
• Translate customer objectives, contractual commitments, and operating requirements into account plans, priorities, and operating routines.
• Oversee service delivery across account management and client logistics, including execution, handoffs, issue ownership, and customer health.
• Monitor SLAs, KPIs, scorecards, and financial indicators to identify risks and improvement opportunities.
• Lead escalations, root-cause analysis, corrective actions, operational reviews, QBRs, and executive governance meetings.
• Standardize SOPs, reporting, governance, and best practices while partnering with Operations, Carrier Management, Finance, Customer Success, Product, and Technology.

Requirements

• Bachelor's degree in business, supply chain, operations management, or a related field.
• At least 8 years of experience in transportation, logistics, managed transportation, 3PL, or 4PL services, including at least 4 years in a leadership role.
• Experience leading customer-facing teams across multiple accounts, modes, sites, or operating processes.
• Knowledge of TMS workflows, carrier relationships, customer service operations, KPI reporting, and SLA management.
• Ability to analyze operational and financial data and turn findings into priorities, action plans, and customer communications.
• Strong communication, organization, conflict-resolution, problem-solving, and cross-functional leadership skills.

Nice to have

• Experience with Infios, MercuryGate, Oracle TM, or similar TMS platforms.
• Proficiency with Microsoft Office and business intelligence or reporting tools.

Culture & Benefits

• Remote work with a flexible schedule based on coverage needs.
• Learning and development resources, internal mobility, employee resource groups, and referral bonus opportunities.
• Paid time off, floating holidays, volunteer time, rollover options, and paid parental leave.
• Medical, dental, vision, 401(k) with match, flexible spending account, dependent care plans, and health savings account contributions.
• Disability coverage, subsidized life insurance, pet insurance, accident care, and access to legal advice.