Salesforce Service Delivery Manager

Location: Fully remote from Argentina, Uruguay, or Colombia

Company

hirify.global provides Salesforce managed-services delivery through Aquiva Engineering.

What you will do

• Own the support queue, triage requests by complexity and priority, and manage SLA risks.
• Review client-facing communication to ensure technical accuracy and professionalism.
• Govern scope, estimates, approvals, and reporting of hours worked against approved hours.
• Act as the client's single point of contact for priorities, status, risks, and weekly queue-health reporting.
• Lead and mentor the L1/L2 support team and build a practical knowledge base.
• Identify root causes and improve the support process over time.

Requirements

• 3+ years of experience in Salesforce delivery, support, or administration with client relationship ownership.
• Configuration-level Salesforce knowledge covering objects, automation, permissions, data models, and releases.
• Hands-on experience with a ticketing platform and SLA management.
• Demonstrated ownership of designing and documenting processes.
• C1 English and confidence communicating as the client's single point of contact.
• Must be based in Argentina, Uruguay, or Colombia.

Nice to have

• Salesforce Administrator, Advanced Administrator, Platform App Builder, or Business Analyst certification.
• Consultancy or managed-services experience involving billable scope and utilization governance.
• Experience leading a small delivery team.
• Release management experience in a managed-package or multi-org environment.

Culture & Benefits

• Fully remote work with access to co-working spaces and offices for collaboration.
• Flexible PTO policy.
• Healthcare coverage.
• Paid sick leave, parental leave, and volunteer days.
• Team activities.