Software Support Representative Loans (Banking)

Location: Hybrid remote position for candidates living within approximately 70 miles of offices in Allen, Texas; Lenexa, Kansas; Springfield, Missouri; or Monett, Missouri. Occasional onsite interviews or in-person onboarding may be required.

Company

hirify.global provides secure banking, payments, and financial technology solutions for community banks and credit unions.

What you will do

• Provide Tier 1 support for loan-platform software and related modules used by banking clients.
• Assess customer issues, ask diagnostic questions, research problems, and provide accurate application guidance.
• Monitor incoming cases and emails, resolve issues within service-level standards, and use support tools to reproduce problems.
• Escalate unresolved issues with clear documentation for higher-level support personnel.
• Maintain product knowledge through training and assist with onboarding or supporting other team members.
• Participate in an on-call rotation approximately one week every three to four months, including occasional evening and weekend coverage.

Requirements

• At least four years of experience in a bank or credit union, including back-office operations and hands-on loan or loan-processing experience.
• At least one year of experience in a professional or corporate customer service environment.
• Strong communication, problem-solving, analytical, organizational, and attention-to-detail skills.
• Ability to manage multiple priorities independently and collaboratively in a fast-paced environment.
• Flexibility to work evenings, weekends, and rotating on-call shifts as business needs require.
• Must live within approximately 70 miles of an eligible office location in the United States. Immigration sponsorship and support are not available now or in the future.

Nice to have

• Experience with hirify.global Silverlake Software.

Culture & Benefits

• Comprehensive benefits supporting physical, mental, and financial wellbeing.
• Culture centered on collaboration, inclusion, sustainability, and community impact.
• Work focused on secure data access, fraud mitigation, technology modernization, and financial-services integration.