POS Support Associate (Payments)

Location: Center Valley, Pennsylvania, United States office

Company

hirify.global provides commerce-enabling payment technology and supports transaction processing for businesses across multiple industries.

What you will do

• Provide technical support for Shift4 Dine POS systems and credit card terminals.
• Diagnose, troubleshoot, and resolve merchant issues through calls, emails, chats, tasks, and tickets.
• Guide merchants and external sales partners through corrective steps for terminal and POS problems.
• Analyze call logs to identify recurring trends and underlying system issues.
• Collaborate with internal departments and contribute to terminal and system performance improvements.
• Manage competing priorities and complete projects under tight deadlines while supporting 24/7 call-center needs.

Requirements

• High school diploma or equivalent.
• At least 2 years of technical support or troubleshooting experience.
• Strong listening, written, and verbal communication skills.
• Problem-solving ability, attention to detail, multitasking skills, and adaptability in a fast-paced call-center environment.
• Proficiency with relevant computer applications and Microsoft Office Suite.
• Ability to work flexible hours to support 24/7 call-center coverage.

Nice to have

• Experience with credit card terminals, POS equipment, registers, touch screens, or scanners.
• Experience in banking or credit card processing.
• Bilingual English/Spanish communication skills.
• Knowledge of customer service principles and practices.

Culture & Benefits

• Full-time position based in an office environment.
• Customer-focused work involving merchants, sales partners, coworkers, supervisors, and the public.
• Professional collaboration across internal departments.
• Flexible scheduling to support continuous call-center operations.