Customer Service Associate (Payments)

Location: Center Valley, PA Office

Company

hirify.global provides commerce-enabling payment technology for businesses across multiple industries.

What you will do

• Answer and resolve merchant inquiries about payment processing, billing, hardware, software, and accounts.
• Guide merchants through troubleshooting for credit card terminals, POS systems, and integrated software platforms.
• Diagnose technical issues and escalate complex cases to higher-tier support teams.
• Use internal systems, knowledge bases, and support tools to provide accurate assistance.
• Manage phone, email, chat, and ticketing channels while documenting cases and following up to resolution.
• Educate users about self-service features and digital support tools.

Requirements

• Strong verbal and written communication skills.
• Technical curiosity and the ability to navigate applications and systems.
• Problem-solving skills with the ability to explain technical concepts clearly.
• Experience in customer service or technical support.
• Ability to multitask and stay organized in a fast-paced environment.
• Flexibility to work varied shifts in a 24/7/365 support operation.

Nice to have

• Experience with POS systems, call centers, SaaS, or fintech.
• Familiarity with payment processing or restaurant and hospitality technology.

Culture & Benefits

• Front-line support role within a high-volume commerce technology environment.
• Work with payment gateways, POS systems, APIs, backend dashboards, CRM, and ticketing platforms.
• Participation in a continuous 24/7/365 support operation.