Senior Genesys Cloud Engineer

Location: Buenos Aires, Argentina; remote work with close cooperation with the Spanish team during 10:00 AM–6:00 PM Spain time, approximately 5:00 AM–1:00 PM Argentina time.

Company

hirify.global is a global IT services and consulting company delivering digital transformation and technology solutions for enterprise and startup clients across 25 countries.

What you will do

• Design, develop, configure, maintain, and optimize Genesys Cloud CX contact-center solutions.
• Build and optimize Genesys Cloud Architect flows, including IVR, ACD, queues, bots, omnichannel interactions, callbacks, and social messaging.
• Configure routing with queues, skills, schedules, and routing rules.
• Develop integrations using Genesys Cloud Platform APIs, webhooks, Data Actions, and external REST/JSON APIs.
• Configure outbound dialing campaigns, recording, quality management, analytics, dashboards, and reporting.
• Provide Level 2/3 technical support and collaborate with technical and business teams.

Requirements

• 6+ years of experience designing, developing, configuring, and maintaining Genesys Cloud CX solutions.
• Hands-on experience with Genesys Cloud Architect, including call, messaging, IVR, and bot flows.
• Experience with Genesys Cloud Platform APIs, REST integrations, queries, webhooks, Data Actions, and process automation.
• Experience with outbound dialing, including Predictive, Progressive, and Preview Campaigns.
• Experience with Recording, Quality Management, Analytics, Reporting, dashboards, tagging, quality assurance processes, and Analytics APIs.
• English at B2+ and Spanish at C1+ are required.

Nice to have

• Experience with Genesys Dialog Engine Bot Flows, Bot Connector, Google Dialogflow, or AWS Lex.
• Experience with Workforce Engagement Management, including schedules, skills, and workforce planning.

Culture & Benefits

• Remote work within a work-from-anywhere culture.
• Competitive compensation and benefits, including health insurance and language courses.
• Relocation program and professional development through certifications, mentorship, and talent investment programs.
• Collaboration on projects for global clients in a multicultural and inclusive environment.
• Internal mobility, internship opportunities, and regular team-building events.