Program Coordinator I (Education)

Location: College Station, Texas, United States; onsite role

Salary: Commensurate with the selected hire’s experience.

Company

Texas A&M University’s College of Education and Human Development supports more than 6,000 students across education, business, sport, health, and government programs.

What you will do

• Provide technical support and troubleshooting for external partners using the Aggie Educators Portal.
• Design and deliver virtual, in-person, and onsite portal training for partner organizations.
• Maintain user manuals, FAQs, and other partner-facing product documentation.
• Monitor portal usage, communicate platform updates, and support adoption and engagement.
• Manage certification office inquiries, test-preparation access requests, and testing intervention processes.
• Support graduate program candidates with assignment uploads, field experience completion, and admissions activities.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience.
• Two years of experience in education or a related field.
• Working knowledge of hardware, software applications, data entry, and virtual meeting platforms.
• Strong written and spoken communication, organization, attention to detail, and ability to explain technical issues to nontechnical users.
• Working knowledge of the Texas Administrative Code.
• Availability to work beyond normal office hours or on weekends; travel may be required.

Nice to have

• Five years of related customer support experience.
• Experience gathering and maintaining data within robust data ecosystems.
• Experience administering Zoom, Google Meet, Webex, or similar platforms.

Culture & Benefits

• Medical, dental, vision, life, and long-term disability insurance.
• Paid holidays, sick leave, and vacation.
• Participation in the Teacher Retirement System of Texas.
• Professional development through LinkedIn Learning and webinars.
• Employee tuition assistance and educational release time.

Hiring process

• A cover letter and resume are recommended for application review.
• Employment is contingent on credential verification and completion of a criminal history investigation.