Product Manager - Lead Management (Salesforce)

Location: Plano, TX, United States

Company

hirify.global connects customers and retailers through experiences that make essential products more accessible and help businesses thrive.

What you will do

• Own and evolve the Salesforce Sales Lead Management roadmap across online and in-store channels.
• Design end-to-end workflows connecting web and mobile intent, pre-qualification, and lead forms with in-store associate follow-up.
• Expand customer experience tooling across chat, text, IVA, and agentic automation capabilities.
• Partner with Store Operations, Sales, Engineering, Salesforce administrators, Analytics, and Data to define and deliver scalable solutions.
• Establish metrics and run experiments covering response time, contact and qualification rates, conversion, routing, and handoff quality.
• Communicate product strategy, progress, risks, and insights to senior leadership and cross-functional partners.

Requirements

• 3–5+ years of product management experience with CRM, sales, or lead management products.
• Hands-on Salesforce experience, including Sales Cloud or Service Cloud; knowledge of lead and opportunity objects, flows, and routing configuration.
• Experience with chat, text, IVA platforms, agentic automation, and AI-driven workflows.
• Experience designing digital-to-retail workflows and using funnel analysis, experimentation, and conversion metrics.
• Ability to write clear requirements and partner with engineering, Salesforce, Sales, and Store Operations teams.
• Must be authorized to work for any employer in the United States; employment visa sponsorship is not available.

Culture & Benefits

• Full-time employment in a fast-paced product environment.
• Work spans the Acima and Rent-A-Center brands and their customer and associate experiences.
• Inclusive workplace committed to diversity and equal employment opportunity.