Service Desk Support Analyst I (Windows/Active Directory)

Location: Otsego, Minnesota, United States

Salary: $23–$28.50 USD; anticipated range also listed as $25–$31

Company

Infrastructure and engineering contractor focused on high-impact construction projects, operating with 8,000 employees and 18,000 pieces of heavy equipment.

What you will do

• Serve as the first point of contact for company-wide IT support through phone, email, and in-person channels.
• Assign, respond to, and follow up on requests involving computer systems, software, and hardware.
• Diagnose issues, ensure timely resolution or escalation, and communicate progress to users.
• Support mobile devices and related processes, including line and device activation, account changes, and status updates.
• Maintain, upgrade, and deploy mobile devices, applications, software, and the mobile device management solution.
• Build positive customer support experiences and strong relationships through clear communication.

Requirements

• Associate’s degree, 4–7 years of relevant experience, or an equivalent combination.
• Competence with Windows operating systems and Apple technologies.
• Experience with Active Directory.
• Strong time management, verbal, written communication, and collaboration skills.
• Ability to work in a fast-paced environment under tight deadlines.
• Valid driver’s license for applicable vehicles and an acceptable driving record.

Culture & Benefits

• Family-owned and operated organization committed to quality and safety.
• Average annual training investment of $5,000 per employee.
• Health, dental, life, short-term disability, and long-term disability insurance.
• Flexible Spending Account and Health Savings Account options.
• 401(k) retirement plan, legal assistance, and identity theft protection.