Technical Customer Success Manager (DevSecOps)

Location: Remote within Europe

Company

hirify.global provides security tools that help development and security teams safely find, audit, and manage open-source code.

What you will do

• Own post-sale relationships as the main customer contact and technical advisor for European customers.
• Lead enterprise onboarding and implementation across CI/CD systems, build pipelines, IDEs, and internal tooling.
• Investigate integration, configuration, and compatibility issues using logs and telemetry, escalating to Engineering when needed.
• Run discovery sessions, architecture reviews, security posture assessments, workshops, office hours, and technical deep-dives.
• Build customer success plans, onboarding playbooks, scripts, and automations that reduce time-to-value.
• Share customer feedback and recurring technical patterns with Product and Engineering.

Requirements

• 6+ years of experience in a technical customer-facing role such as Solutions Engineer, Technical Account Manager, or Support Engineer.
• 2+ years as a dedicated customer point of contact, including quarterly health checks and customer success work.
• Background in application security, DevSecOps, or open-source ecosystems.
• Experience with developer tooling, CI/CD platforms, APIs, webhooks, SaaS integrations, and package managers.
• Ability to read and reason about JavaScript, Python, and TypeScript code and troubleshoot production environments.
• Must be located within Europe; willingness to travel for customer and company meetings is required.

Nice to have

• Experience with software composition analysis, dependency management, or security scanning tools.
• Contributions to open-source projects.

Culture & Benefits

• Remote-first work with quarterly team off-sites.
• Meaningful equity program and market-competitive salary bands.
• Comprehensive health benefits with 99% coverage for employees and families.
• Flexible time off, holidays, and winter shutdown.
• Paid parental leave.

Hiring process

• Informational call with Talent, followed by virtual interviews with the Head of Customer Engineering and a peer.
• Presentation, final interview with the Founder and CEO, and reference checks.