Senior Customer Success Engineer (Cybersecurity)

TL;DR

Senior Customer Success Engineer (Cybersecurity): Optimizing customer utilization and ROI of the data security platform with an accent on technical onboarding, adoption, and strategic advisory. Focus on designing customized use cases, resolving technical blockers, and driving sustained platform adoption for global enterprises.

Location: Must be based in the UK (London mentioned), with 25-50% annual travel required.

Company

A leading data security platform purpose-built for the cloud era, empowering businesses to secure data and enable agile collaboration.

What you will do

• Serve as the primary technical expert and trusted advisor for customers from practitioners to executives.
• Drive customer adoption through effective onboarding, training, and the design of customized use cases.
• Proactively identify and resolve technical obstacles to ensure customers realize full investment value.
• Collaborate with product teams to influence the roadmap based on customer feedback.
• Troubleshoot and resolve technical issues to ensure seamless platform operation.
• Conduct Quarterly Business Reviews to evaluate progress and identify areas for improvement.

Requirements

• Location: Must be based in the United Kingdom.
• 3+ years of hands-on experience with data and cloud technologies (databases, cloud infrastructure, IAM).
• Proficiency in SQL and scripting languages such as Python.
• Expertise in DLP, Data Privacy, DSPM/CSPM, SIEM, or vulnerability management.
• Proven track record in a technical customer-facing role within a software company.
• Experience owning customer relationships, including onboarding and renewals.

Culture & Benefits

• Remote work flexibility with office setup reimbursement.
• Competitive salary and performance-based merit increases.
• Comprehensive health, vision, and dental insurance.
• Paid holidays and sick time.
• Fast-paced startup environment with high impact.