Senior Customer Success Engineer (Cybersecurity)

Location: Remote in the UK; the role includes 25–50% annual travel.

Company

Cyera develops a cloud-era data security platform that helps enterprises protect data and enable secure collaboration.

What you will do

• Act as the primary technical expert and trusted advisor for customers using the Cyera Platform.
• Drive onboarding, training, adoption, retention, renewal, and expansion through consultative customer engagement.
• Design and deliver customized use cases and joint success plans aligned with customer requirements and business outcomes.
• Troubleshoot technical issues, remove customer blockers, and monitor customer health and usage indicators.
• Conduct Quarterly Business Reviews, executive meetings, and technical workshops.
• Represent customer feedback in product development, document best practices, mentor colleagues, and participate in hiring.

Requirements

• Associate degree or equivalent experience; a bachelor's degree in Computer Science or a related field is a plus.
• 12 years of experience with strong project management skills and the ability to manage multiple projects.
• At least 3 years of hands-on experience with data and cloud technologies, including databases, cloud infrastructure, networking, compute assets, IAM, and permissions.
• Proficiency in SQL, Python or another scripting language, APIs, web services, and cloud environments.
• Experience with DLP, data privacy and protection, DSPM/CSPM, SIEM, or vulnerability management.
• Technical customer-facing experience in a software company, with strong communication, relationship management, and executive presentation skills.

Culture & Benefits

• Remote work with office setup reimbursement.
• Paid holidays and sick time.
• Health, vision, and dental insurance.
• Competitive total compensation, potentially including bonuses, equity, or other benefits.
• Fast-paced, ambiguous, and deadline-oriented startup environment.