Voice Support Specialist (Serbia)

Location: Serbia; night-shift work

Company

hirify.global Group develops technology products and provides customer-facing services supported by multilingual teams.

What you will do

• Respond to customer inquiries by phone, email, and chat during the night shift.
• Make proactive outbound calls to customers and partners.
• Assist customers with technical issues related to products and services.
• Update customer records and maintain accurate support interaction logs.
• Collaborate with colleagues to improve support processes and documentation.

Requirements

• Basic knowledge of computer hardware and software.
• Fluency in Serbian and English or Russian.
• Personal laptop or PC with stable internet and a reliable power supply, including backup power.
• Ability to work in a team and support colleagues.
• Willingness to learn and develop professional skills.

Nice to have

• At least 6 months of customer support experience.

Culture & Benefits

• Continuous learning and professional development.
• Psychological support available in different languages.
• Life and private health insurance.
• Additional bonuses and perks may apply depending on the hiring location and position type.