Improve Logistics Quality (Customer Complaint Resolution)

Location: Milan, Lombardy, Italy

Company

JD Logistics, part of hirify.global, provides technology-driven supply chain and logistics solutions through warehousing, transportation, last-mile delivery, cold chain, and cross-border operations.

What you will do

• Investigate customer complaints involving delivery delays, damaged goods, incorrect shipments, and service quality issues.
• Build processes for tracking, categorizing, and prioritizing logistics complaints.
• Collaborate with logistics teams, warehouses, transportation partners, and customer service to identify root causes.
• Implement corrective and preventive actions and review their effectiveness over time.
• Prepare reports on logistics quality, complaint trends, and resolution rates.
• Train internal teams and support the development of logistics quality standards and procedures.

Requirements

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• At least 3 years of experience in logistics quality control, customer service, or operations management, preferably in e-commerce or retail.
• Experience with customer complaint resolution and root cause analysis.
• Understanding of warehousing, transportation, and last-mile delivery operations.
• Strong analytical, problem-solving, communication, and stakeholder collaboration skills.
• Fluent English required; proficiency in Mandarin Chinese is a plus.

Culture & Benefits

• Work in a technology-driven global logistics and supply chain environment.
• Collaborative, ownership-oriented, and fast-paced workplace.
• Opportunity to contribute to smart warehousing, autonomous delivery, and international logistics operations.
• Supportive, people-first culture focused on professional growth and meaningful challenges.