Senior Manager, End User Experience (AI)

Location: Madrid, Spain

Company

hirify.global develops digital employee experience management software that helps IT leaders monitor, diagnose, and improve employee technology experiences at scale.

What you will do

• Lead a global end-user experience team of nine people distributed across five countries.
• Own the end-to-end IT Workplace experience, including devices, peripherals, and remote office infrastructure.
• Build a modern, largely self-service and AI-augmented internal IT support model.
• Drive adoption of Spark, an AI-powered personal IT agent, and a new AI-powered ITSM platform replacing legacy ticketing infrastructure.
• Work directly with Engineering and Product teams to provide structured operational feedback on in-development platforms.
• Own the budget for tooling, vendor contracts, and team resourcing while maintaining security and compliance controls.

Requirements

• 5+ years of hands-on people management experience, preferably with distributed or global teams.
• Experience managing IT end-user support or workplace technology functions at scale.
• Hands-on experience with automation and AI-driven support tooling, plus a strong interest in Digital Employee Experience.
• Experience working with data, SLAs, and KPIs, and the ability to operate effectively with in-development products and ambiguity.
• Exposure to ISO 27001 and/or SOC 2 Type II frameworks, ITIL certification, and a university degree.
• Native Spanish and professional-level English are required.

Culture & Benefits

• Work in a global organization with a team distributed across five countries.
• Collaborate with Engineering, Product, and executive leadership.
• Use and improve hirify.global's own Digital Employee Experience platform as an internal reference customer.
• Operate within ISO 27001 and SOC 2 Type II certified environments.