Field Service Team Leader - North East

Location: Leicester or Sheffield, England, United Kingdom; field-based regional service coverage

Company

Precision instruments and services provider serving laboratory, process analytics, industrial, product inspection, and retailing applications across more than 140 countries.

What you will do

• Lead, coach, and develop a regional team of field-based Service Technicians.
• Monitor KPI achievement and improve operational performance across service operations.
• Provide operational support to technicians and the service back office.
• Conduct customer site surveys and identify service and contract opportunities.
• Drive technician development, cross-skilling, training, and regional scheduling efficiency.
• Ensure compliance with health and safety legislation, customer site regulations, and quality standards.

Requirements

• Proven experience leading or supervising field-based service, engineering, or technical professionals.
• Experience managing operational performance through KPIs and service metrics.
• Strong technical and engineering aptitude.
• Customer-focused approach and commitment to high-quality service delivery.
• Ability to manage priorities, resolve issues, and drive performance across a geographically dispersed team.
• Understanding of the service lifecycle, service and sales relationships, and work across multiple product lines or business units.

Culture & Benefits

• 25 days of annual leave plus Bank Holidays, increasing to 29 days.
• Option to buy or sell up to five additional leave days.
• BUPA healthcare, Employee Assistance Program, pension scheme, and life assurance at four times salary.
• Inclusive culture with team-building and charity events.
• Learning and career progression opportunities.