Field Service Team Leader (Scotland)

Location: Edinburgh, Scotland, United Kingdom; field-based regional role

Company

METTLER TOLEDO provides precision instruments and services across laboratory, process analytics, industrial, product inspection, and retailing applications.

What you will do

• Lead, coach, and develop a regional team of field-based Service Technicians.
• Monitor service KPIs and drive operational performance and target achievement.
• Provide operational support to technicians and the service back office.
• Conduct customer site surveys and identify service and contract opportunities.
• Drive technician development, cross-skilling, training, and regional scheduling efficiency.
• Ensure compliance with health and safety legislation, customer site regulations, and quality standards.

Requirements

• Experience leading or supervising field-based service, engineering, or technical professionals.
• Experience managing operational performance through KPIs and service metrics.
• Strong technical and engineering aptitude.
• Customer-focused approach and commitment to high-quality service delivery.
• Ability to manage priorities, resolve issues, and drive performance across a geographically dispersed team.
• Understanding of the service lifecycle and the relationship between service and sales activities; experience across multiple product lines or business units.

Culture & Benefits

• 25 days of annual leave plus Bank Holidays, increasing to 29 days.
• Option to buy or sell up to five additional leave days.
• BUPA healthcare and an Employee Assistance Program.
• Pension scheme and life assurance at four times salary.
• Inclusive culture with team-building and charity events.
• Learning and career progression opportunities.