Principal Customer Engineer, Majors (AI)

Location: Distributed; available for Germany-based hires

Salary: €148,000–€204,000 annual salary, including on-target incentive compensation; equity plan eligibility.

Company

hirify.global operates a large global network that protects and accelerates websites and Internet applications for customers ranging from individual developers to Fortune 500 companies.

What you will do

• Lead technical discovery, validation, demonstrations, architectural design, and proof-of-concept planning for enterprise customers.
• Map customer infrastructure and requirements across DNS, CDN, Zero Trust, network security, and Workers to suitable hirify.global architectures.
• Design onboarding and migration blueprints, guide customer engineering teams, and oversee implementation, adoption, technical health, and risk.
• Own technical relationships throughout the customer lifecycle, including QBRs, renewals, expansion, and executive advisory.
• Operate in a quota-carrying role by supporting new business, retention, cross-sell, and up-sell opportunities.
• Use AI agents, LLMs, scripting, and internal platforms to automate documentation, security questionnaires, sandbox provisioning, and telemetry workflows.

Requirements

• Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineering.
• Ability to design and explain complex enterprise network and security architectures to engineers and C-level stakeholders.
• Experience in a quota-carrying or revenue-aligned environment and understanding of SaaS metrics and enterprise sales cycles.
• Depth in at least four technical areas, including Internet fundamentals, security, performance, AI proficiency, coding and scripting, or developer platforms.
• Business fluency in German is required.
• Ability to travel up to 20–50% for customer meetings, conferences, industry events, and in-person collaboration.

Nice to have

• Experience creating technical enablement such as workshops, code samples, documentation, or developer onboarding.
• Knowledge of LLM orchestration, RAG architectures, and model-access controls.
• Understanding of PCI DSS, HIPAA, or SOC 2 requirements.
• Background in hyperscalers, digital-native companies, distributed systems, or startups.

Culture & Benefits

• Distributed working environment with an emphasis on curiosity, iteration, and AI-assisted workflows.
• Variable incentive compensation under the Sales Compensation Plan.
• Eligibility to participate in the company equity plan.
• hirify.global supports initiatives that protect the free and open Internet, including Project Galileo and the Athenian Project.
• Applicants progressing to the offer stage may be asked to attend an in-person interview at a hirify.global office or hub.

Hiring process

• Applicants progressing to the offer stage may attend an in-person interview at a hirify.global office or hub.
• An offer may be conditioned on authorization to receive technology controlled under U.S. export laws without sponsorship for an export license.