Loyalty Executive (CRM)

Location: West London, hybrid with three days per week in the Hammersmith office

Salary: £46,000 per year

Company

hirify.global is recruiting for a role within a specialist Loyalty & CRM function supporting a high-profile customer rewards programme.

What you will do

• Own the setup, configuration, quality assurance, and pre-launch testing of loyalty promotions.
• Coordinate campaign delivery across marketing, CRM, IT, retail, and creative stakeholders.
• Support promotional strategy and develop propositions that improve customer engagement.
• Analyse customer data, campaign results, and testing outcomes to identify opportunities and improve ROI.
• Manage briefs, timelines, budgets, purchase orders, and invoices for loyalty initiatives.

Requirements

• At least three years of experience in loyalty, marketing, operations, or project management.
• Strong understanding of loyalty programmes, customer journeys, and database marketing technology.
• Strong project management, organisation, problem-solving, and attention-to-detail skills.
• Confidence working with data, testing campaign performance, and translating findings into actionable insights.
• Strong stakeholder management skills and the ability to manage multiple priorities with minimal supervision.

Nice to have

• Experience with loyalty technology such as Annex Cloud or Emarsys.

Culture & Benefits

• Hybrid working with three office days per week.
• Exposure to senior stakeholders and cross-functional teams.
• Opportunity to influence customer retention, engagement, and programme profitability.
• Environment that encourages innovation, continual improvement, and new customer experiences.
• Commitment to equality of opportunity and a workplace free from discrimination and harassment.