Principal Developer Support Engineer (Builder Experience)

Location: Hybrid role based in Canada; Toronto, Ottawa, or Montreal preferred. Working hours are 9AM–6PM EST.

Annual base salary: CAD 140,000–192,500, plus potential equity, bonus, and benefits.

Company

Okta builds identity infrastructure designed to help organizations securely manage access for people and AI systems.

What you will do

• Own the resolution of complex developer cases involving multi-product architectures, ISV integrations, and strategic accounts.
• Act as a technical bridge between Developer Support, ISV Partnerships, Product Management, Engineering, and Operations.
• Provide architectural consulting during customer and partner calls.
• Influence the Okta Workforce Identity Cloud product roadmap by identifying systemic integration issues and customer needs.
• Mentor Senior Developer Support Engineers and lead technical reviews and learning sessions.
• Build runbooks, best practices, training materials, and processes for global support teams.

Requirements

• 8+ years of experience in technical support, developer relations, solutions engineering, or software development with substantial customer- or partner-facing work.
• Degree in Computer Science or Software Engineering, or equivalent hands-on experience.
• Experience with AWS, Azure, GCP, Docker, and Kubernetes.
• Expert-level knowledge of OAuth 2.0, OpenID Connect, SAML, and enterprise-scale SCIM provisioning.
• Fluency in at least one statically typed language, such as Java, .NET, or Go, and one dynamically typed language, such as Python, JavaScript, or Node.js.
• Knowledge of MCP servers and experience with AI tools including Claude and CodeEx; strong communication and software development lifecycle understanding.

Nice to have

• Experience supporting integrations with ISVs or technology partners at scale.
• Familiarity with Workforce Identity Cloud, OIN, IPSIE/NHI, FIDO2, passkeys, or device trust flows.
• Experience with Workday, ServiceNow, Salesforce, Kong, or MuleSoft.
• Background in Forward Deployed Engineering, Solutions Engineering, or Developer Relations.
• Experience in regulated financial services or healthcare environments.

Culture & Benefits

• Health, dental, and vision insurance.
• RRSP matching, healthcare spending support, and telemedicine.
• Paid leave, including PTO and parental leave, according to applicable plans and policies.
• Equity and bonus opportunities where applicable.
• In-person onboarding and collaboration across a global community spanning more than 20 offices.