Support Analyst (PropTech)

Location: Baguio, Philippines

Company

hirify.global provides real estate technology solutions for residential and commercial property management, including operations, payments, reporting, and business performance tools.

What you will do

• Respond to customer questions and support requests through phone, chat, and online tickets.
• Investigate and troubleshoot payment, account, and system-related issues for RentPayment users.
• Identify solutions and guide tenants and residents through the resolution process.
• Document customer interactions and maintain accurate case notes.
• Provide clear updates, collaborate with internal teams, and follow issues through to resolution.
• Meet service-level goals while identifying opportunities to improve processes and customer experience.

Requirements

• Previous customer service or technical support experience is preferred.
• Bachelor’s degree or equivalent work experience.
• Strong problem-solving, troubleshooting, organizational, and time-management skills.
• Comfort learning and working with technology.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Culture & Benefits

• Customer-first environment focused on clear communication and ownership.
• Collaborative and inclusive workplace that values teamwork and belonging.
• Opportunities to learn, adapt to new challenges, and improve customer experiences.
• Full-time employment with hirify.global.