Sr. Client Service Representative (Global Fund Services)

Location: Tokyo, Japan

Company

hirify.global is a global financial services firm providing investor services, capital partnerships, technology solutions, and specialized client management.

What you will do

• Serve as the primary day-to-day contact for institutional investors, asset managers, distributors, and trust banks.
• Oversee fund accounting and administration, transfer agency, and custody activities for cross-border funds distributed to Japanese investors.
• Respond to client inquiries, filter escalations, and coordinate priorities, deliverables, and issue resolution with internal teams.
• Support new fund and product implementations, conversions, and scheduled client meetings.
• Review internal reporting, identify issues, and escalate them promptly.
• Introduce clients to new technology, automation tools, and products while ensuring adherence to established controls.

Requirements

• Bachelor’s degree in any relevant field.
• 1–3 years of financial industry experience, preferably in a client servicing environment.
• Strong verbal and written communication skills in Japanese and English.
• Strong attention to detail and the ability to prioritize and resolve client needs quickly.
• Ability to collaborate, build client relationships, and adapt to new technologies and systems.
• Basic understanding of financial instruments, fund services market participants, and Microsoft Office products.

Nice to have

• Knowledge of fund accounting.

Culture & Benefits

• Partnership-based approach to client and employee relationships.
• Collaborative environment with open knowledge sharing and collective problem-solving.
• Opportunities for mentoring, professional development, and broader contribution across the organization.
• Long-term investment in client relationships, technologies, products, and employee development.