Lead Processing Specialist

Location: Mesa, Arizona, United States

Company

hirify.global provides mobility-related technology and operational services.

What you will do

• Review processor performance and provide coaching and training to address performance gaps.
• Serve as a team leader and first point of contact for escalations and processing-related issues.
• Collect and distribute daily metrics and respond to client, customer, and internal inquiries.
• Resolve escalated inquiries and recommend improvements to operational procedures.
• Participate in planning and strategy sessions using continuous improvement methods.
• Coordinate with vendors and subcontractors, support internal projects, and oversee the office when the supervisor is absent.

Requirements

• High school diploma, GED, college experience, or equivalent work experience.
• Strong problem-solving, analytical, communication, organizational, decision-making, and conflict-management skills.
• Ability to lead and facilitate meetings, manage multiple priorities, and meet deadlines in a fast-paced environment.
• Ability to work independently and collaboratively with different teams and levels of leadership.
• Strong attention to detail, professionalism, flexibility, and customer-service orientation.
• Advanced computer skills with Microsoft 365 and reporting databases.

Culture & Benefits

• Work aligned with the values of accountability, integrity, courage, collaboration, and continuous improvement.
• Focus on customer service, ethical decision-making, innovation, and developing others.
• Equal opportunity employment environment.