Solution Architect, Customer Platforms (AI/ML)

Location: Hybrid if based in Toronto or Ottawa; remote for other locations in Canada.

Company

hirify.global is a global software company providing an AI-infused platform for supply chain orchestration, visibility, and decision-making.

What you will do

• Translate customer-facing business requirements into scalable and secure solution architectures across CRM, customer service, support, partner engagement, revenue operations, and digital experience platforms.
• Lead architecture for complex and underdefined initiatives, establishing solution approaches, patterns, decision frameworks, and architectural direction.
• Design end-to-end solutions covering business, functional, security, scalability, governance, customer experience, and revenue requirements.
• Create implementation-ready architecture artifacts, including integration patterns, data flows, APIs, workflows, diagrams, decision records, and risk mitigation plans.
• Assess and integrate AI/ML capabilities responsibly using human-in-the-loop controls, oversight, auditability, and data governance.
• Guide senior stakeholders and technical teams through architectural trade-offs, roadmap decisions, architecture reviews, and reusable platform practices.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Information Systems, Business Technology, or a related field, or equivalent education and experience.
• 7–10 years of progressive experience in solution architecture, customer platform architecture, or advanced technical roles leading complex cross-functional initiatives.
• Advanced expertise in architecture modeling, customer journey and process design, data and integration architecture, API design, and non-functional requirements engineering.
• Experience designing complex customer-facing solutions across CRM, customer service, digital experience, partner engagement, or revenue operations platforms.
• Strong knowledge of API-first, event-driven, asynchronous, and workflow orchestration patterns.
• Expertise in governance, security, privacy, compliance, controls, stakeholder influence, and architectural leadership without direct authority.

Culture & Benefits

• Flexible work options and location-dependent benefits.
• Flexible vacation and company-wide hirify.global Days.
• Physical and mental well-being programs, including virtual fitness classes.
• Mentorship, training, career development, recognition, and referral programs.
• Inclusive hiring practices, accessibility accommodations, sustainability initiatives, and hackathons.