Staff Customer Success Engineer (Cybersecurity)

Location: Onsite at a local Palo Alto Networks office in the United States; locations listed are Santa Clara, California, or Plano, Texas. Occasional travel for strategic customer engagements and onsite work may be required.

Salary: $142,200–$229,900 per year, with possible restricted stock units and bonus.

Company

Cybersecurity organization delivering network security technologies and services designed to protect digital environments and support enterprise security outcomes.

What you will do

• Advise enterprise customers on NGFW and CDSS setup, deployment, adoption, optimization, and configuration best practices.
• Capture business and risk requirements and translate them into technical requirements, integrations, workflows, and account plans.
• Plan and execute NGFW software upgrades, capacity planning, lifecycle management, bug reviews, qualification, testing, and change management.
• Lead technical escalations, perform root cause analysis, and deliver product guidance, customer training, QBRs, and EBRs.
• Partner with Product, Engineering, account teams, CISOs, CTOs, and technical stakeholders to drive product adoption.
• Mentor junior colleagues and coordinate activities on new assignments.

Requirements

• 8+ years of experience in network engineering, architecture, security engineering, technical consulting, or a similar field.
• Extensive experience with NGFW, CDSS, public cloud platforms including AWS, Azure, GCP, or Oracle, and security tools such as AIOps and BPA.
• Advanced experience with Windows, Mac, Linux, Salesforce, JIRA, Gainsight, and Tableau.
• Experience advising customers and engaging stakeholders from C-suite executives to technical and non-technical client teams.
• Experience with customer escalations, technical support, account management, mentorship, and root cause analysis.
• Visa sponsorship is not available for this position.

Nice to have

• PCNSA, PCNSE, CCNA, CCNP, CCIE, or a similar security certification.
• Experience with PCAP, SPAN, and CLI network troubleshooting tools.

Culture & Benefits

• Office-first work model supporting in-person collaboration and real-time problem-solving.
• Benefits may include restricted stock units and a bonus, depending on the offer.
• Work in a matrixed environment guided by Collaboration, Disruption, Execution, Inclusion, and Integrity.
• Reasonable accommodations are available for qualified individuals with disabilities or special needs.