Director, Site Operations (AI)

Location: Memphis, TN, United States; frequent travel to data center locations is required.

Company

Develops AI systems designed to understand the universe and support humanity's pursuit of knowledge.

What you will do

• Own node, rack, and cluster uptime across 5+ sites operating 24/7, including customer service-level agreements.
• Lead a 250+ person organization of site managers, shift supervisors, technicians, and site reliability engineers across four shifts.
• Drive recovery of failed nodes and racks through command-line and physical intervention while reducing mean time to repair.
• Coordinate with facilities, network engineering, tenant representatives, and vendors on maintenance, upgrades, repairs, replacements, and capacity work.
• Lead proactive monitoring, fault mitigation, root cause analysis, reliability procedures, and incident response for cluster-impacting events.
• Standardize operations and use data-driven improvement initiatives to scale reliability and efficiency across sites.

Requirements

• Bachelor's degree and 7+ years of large-scale operations experience with 5+ years leading people leaders of technical teams, or 10+ years of large-scale operations experience with 5+ years leading people leaders of technical teams.
• Experience leading large, multi-site, 24/7 operations organizations in high-responsibility environments.
• Deep knowledge of server hardware, cluster reliability, and data center technologies across deployment and lifecycle management.
• Experience supporting AI, machine learning, or high-performance computing environments at scale.
• Strong analytical, communication, vendor-management, incident-response, and reliability leadership skills.
• Must be able to travel frequently, work extended hours or weekends when needed, lift up to 50 lbs unassisted, stand for long periods, and occasionally use ladders.

Nice to have

• Experience owning uptime, service-level agreements, or reliability metrics for large compute clusters.
• Experience leading site reliability engineering or equivalent reliability-focused teams.
• Familiarity with Jira, Python, Bash, and automation for cluster monitoring and operational efficiency.

Culture & Benefits

• Flat organizational structure with hands-on contribution expected from all employees.
• Engineering-focused environment emphasizing initiative, accountability, curiosity, communication, and work ethic.
• On-call ownership of cluster-impacting events in a mission-focused organization.