Deskside Analyst/Rep II

Location: On-site four days per week in Blue Ash, Ohio, with one work-from-home day per week after training. The position is limited to individuals who reside and are authorized to work within the United States.

Salary: $24.65–$33.10 per hour, based on experience.

Company

hirify.global provides technology-enabled revenue cycle management and point solutions for hospitals and affiliated physician groups across the United States.

What you will do

• Provide Tier 2 deskside and remote support for Windows and macOS endpoints, laptops, desktops, monitors, printers, and peripherals.
• Diagnose and resolve complex hardware, operating system, application, VPN, Citrix/VDI, authentication, and enterprise-tool issues.
• Manage ServiceNow incidents and requests with accurate documentation, communication, escalation, and timely resolution.
• Support device lifecycle activities, including new-hire setup, imaging, provisioning, refreshes, replacements, reimaging, and decommissioning.
• Install and maintain approved software, manage asset and inventory records, and create knowledge base and process documentation.
• Mentor Desk Side Representative I colleagues and coordinate with Service Desk, Asset Management, Networking, Security, Client Access, vendors, and other technical teams.

Requirements

• 3+ years of enterprise desktop or deskside support experience at Level 2 or equivalent.
• Strong knowledge of Windows 10/11 and common enterprise hardware platforms.
• Experience troubleshooting applications, drivers, printers, VPNs, and VDI/Citrix environments.
• Familiarity with ServiceNow, ITIL-based workflows, device management, and established enterprise support processes.
• Excellent customer service, communication, documentation, prioritization, and independent problem-solving skills.
• Must reside in and be authorized to work in the United States. CompTIA A+ or another approved job-relevant certification is required.

Nice to have

• Experience supporting hybrid or work-from-home users and regulated healthcare environments.
• Exposure to Microsoft Intune, Autopilot, SCCM, VPNs, certificates, MFA, Active Directory, or Azure AD.
• MCDST or higher, Microsoft Office 365 experience, and familiarity with Apple and Mac technologies.
• Basic networking, security, identity, or client-specific system support knowledge.

Culture & Benefits

• Collaborative environment focused on customer service, innovation, accountability, inclusion, and operational excellence.
• Standard business hours with occasional off-hours support or project work.
• Healthcare, paid time off, retirement, and well-being benefits.
• Professional certification opportunities, tuition reimbursement, and incentive programs.
• Work-life flexibility and professional development support.