Seasonal Remote Customer Service Representative (Tax Software)

Location: Remote within all U.S. states

Company

hirify.global provides tax preparation software that helps individuals identify tax credits and deductions and maximize their refunds.

What you will do

• Diagnose, troubleshoot, and resolve technical inquiries from tax professionals using Drake Software through phone, email, and live chat.
• Interview users to identify root causes and guide them through troubleshooting and diagnostic procedures.
• Research, isolate, resolve, and follow up on customer problems, partnering with designated staff on complex issues.
• Document customer interactions and resolutions accurately for follow-up and continuous improvement.
• Deliver empathetic, courteous customer service while following established procedures, scripts, and management direction.
• Maintain reliable attendance and adherence to scheduled shifts.

Requirements

• Must be located in the United States.
• High school diploma, GED, related experience or training, or an equivalent combination of education and experience.
• At least one year of customer service experience in a call center environment, preferably supporting software.
• Proficiency with essential computer applications and accurate data entry skills.
• Strong customer service, verbal communication, active listening, reading comprehension, and critical thinking skills.
• Ability to build rapport and demonstrate empathy in friendly, professional customer interactions.

Nice to have

• Experience in telemarketing, retail, or customer relations.

Culture & Benefits

• Seasonal full-time position running from November through April.
• Supportive, open, and inclusive work atmosphere.
• Commitment to diversity, inclusion, and equal employment opportunity.