Workers Compensation Claim Associate

Location: Phoenix, Arizona, United States; onsite role

Salary: $52,600–$86,800 annual base salary, plus eligibility for performance-based cash incentive awards.

Company

hirify.global is a property and casualty insurer focused on serving customers, communities, and employees through insurance products and claims services.

What you will do

• Complete up to 12 months of structured virtual, classroom, and on-the-job training in workers compensation claims, insurance policies, systems, and procedures.
• Review, investigate, document, and evaluate workers compensation claims under close supervision.
• Assess coverage, compensability, exposure, policy terms, claim facts, and potential fraud while developing action plans for claim resolution.
• Gather information from policyholders, claimants, witnesses, medical providers, and legal counsel, and communicate claim status to all relevant parties.
• Maintain accurate claim records, participate in telephonic and onsite file reviews, and coordinate medical treatment and return-to-work outcomes.
• Obtain and maintain required insurance or adjuster licenses within three months of starting the role.

Requirements

• High school diploma or GED and at least one year of customer service experience.
• Bachelor’s degree preferred or required for the ideal candidate profile.
• Customer service or insurance internship/work experience is preferred.
• Strong verbal and written communication, judgment, decision-making, organization, attention to detail, and conflict-resolution skills.
• Proficiency in Microsoft Word, Excel, and Outlook, with willingness to learn claims management systems.
• Willingness to obtain an active adjuster license where required by state law.

Culture & Benefits

• Health insurance coverage is available for employees and eligible family members from the first day of employment.
• Dollar-for-dollar 401(k) matching is available on the first 5% of eligible pay, along with a hirify.global-funded pension plan.
• At least 20 days of paid time off annually plus nine paid company holidays.
• Wellness resources include mental health counseling, health coaching, caregiving support, tools, and discounts.
• Volunteer and charitable giving programs support community involvement.
• Continuous learning, including openness to AI and digital transformation, is encouraged.