Client Support Specialist (Events Technology)

Location: Hybrid role based in East Norriton, Pennsylvania, with regular reporting to the Philadelphia office, periodic travel to client sites, and remote support responsibilities. Applicants must be eligible to work in the United States without sponsorship.

Company

hirify.global provides cloud-based software and services for mission-driven nonprofits and associations, including solutions for fundraising, learning, events, careers, volunteering, accounting, and association management.

What you will do

• Provide frontline support for clients using event technology, AV systems, and software platforms through phone, email, and ticketing systems.
• Diagnose and resolve technical issues remotely, document troubleshooting steps, and escalate complex cases when needed.
• Travel to client sites approximately once per month to deliver hands-on training on event technology and software platforms.
• Create and maintain client training materials, user guides, and technical documentation.
• Test, configure, and troubleshoot AV and event technology equipment in the Philadelphia office before deployments.
• Collaborate with events and technical teams to ensure equipment is ready for live events and relay client feedback.

Requirements

• 1–3 years of experience in technical support, helpdesk, or a client-facing technology role.
• Familiarity with AV systems, event technology, or production environments.
• Strong troubleshooting, problem-solving, written communication, and verbal communication skills.
• Ability to explain technical concepts clearly to non-technical clients.
• Comfort with occasional travel, approximately once per month.
• Eligibility to work in the United States without sponsorship is required.

Nice to have

• Experience with ticketing or CRM platforms such as Zendesk, Salesforce, or HubSpot.
• Knowledge of event production workflows or live event environments.
• CompTIA A+, Network+, or similar certification.

Culture & Benefits

• Medical, dental, and vision benefits.
• 401(k) savings plan with company match.
• Flexible planned paid time off, generous sick leave, and employer-paid parental leave.
• Remote work flexibility within a hybrid role.
• Employer-paid short-term disability, work-life balance, and an inclusive, purpose-driven culture.