Sales Support Specialist l

Location: Loveland, Colorado, United States

Salary: $16.97–$22.10 per hour

Company

hirify.global provides products, services, software, equipment, and customer support solutions while emphasizing professional growth, operational excellence, and a people-first culture.

What you will do

• Respond to inbound and outbound customer calls with technical support and how-to guidance.
• Consult customers on workflows involving software, services, peripheral devices, and equipment.
• Use remote connections and available resources to troubleshoot customer systems.
• Document inquiries, troubleshooting steps, resources, resolutions, and next steps in CRM systems.
• Create tickets, follow up on open issues, and escalate problems through established channels.
• Meet department performance metrics while following schedules, procedures, and company policies.

Requirements

• High school diploma or equivalent.
• At least one year of customer service experience.
• At least one year of experience with CRM, point-of-sale, or similar systems, including basic troubleshooting.
• At least two years of practical experience with Microsoft operating systems and platforms, including Windows, Excel, Outlook, Word, and PowerPoint.
• Strong written and verbal communication, customer service, multitasking, time management, and problem-solving skills.
• Ability to type at least 50 words per minute and reliably follow schedules and data-protection procedures.

Nice to have

• Associate's degree.
• Technical certifications.
• Two years of technical experience supporting software, computer hardware, networks, or other technical troubleshooting.

Culture & Benefits

• Medical, dental, and vision coverage with an integrated wellness program.
• 401(k) matching retirement savings plan.
• Paid time off, holiday pay, floating holidays, and volunteer time off.
• Educational assistance and fully paid parental and adoption leave.
• Employee assistance and discount programs.