CRM Production Manager (AI)

Location: United States; remote-first

Salary: $98,276–$131,057 per year

Company

hirify.global is a product and technology platform for expecting and new families, combining commerce, health, financial services, content, and physical showrooms.

What you will do

• Own CRM campaigns and complex, automated customer journeys across email, push, SMS, in-app messaging, and emerging channels.
• Build and launch campaigns while setting standards for QA, personalization, segmentation, data integrity, compliance, and deployment.
• Manage production workflows across Iterable, Contentful, Cloudinary, Shopify, and Hightouch, ensuring reliable movement of data, content, and logic.
• Translate targeting requests into executable audience and segmentation logic; build, sync, validate, and activate CDP audiences.
• Troubleshoot data synchronization, journey, platform, and deployment issues while monitoring audience health and CRM performance.
• Partner with editorial and cross-functional teams to plan, produce, optimize, and deploy CRM content.

Requirements

• 5+ years of hands-on experience managing multi-channel CRM production across email, push, SMS, and in-app messaging.
• Deep understanding of ESP and CDP ecosystems, CRM data, audience logic, engagement metrics, behavioral signals, and lifecycle data.
• Experience with CRM production platforms; Iterable, Contentful, Cloudinary, Shopify, and Hightouch are strongly preferred.
• Strong knowledge of email governance, compliance, deliverability, personalization, segmentation, and data integrity.
• Ability to design complex journeys, troubleshoot technical issues, interpret performance signals, and improve targeting and send cadence.
• Detail-oriented, proactive, solutions-oriented, and effective at cross-functional collaboration in a fast-paced environment.

Nice to have

• Experience with Braze or additional CDP and ESP tools.
• Product marketing instincts and experience applying user behavior and product context to messaging decisions.

Culture & Benefits

• Remote-first work with team members across the United States and Canada, plus twice-yearly company gatherings.
• AI is integrated into daily workflows, with access to tools such as Claude and ChatGPT.
• Company-paid medical, dental, and vision insurance, retirement matching, and flexible spending accounts.
• Paid parental leave, PTO, a company-wide paid week off at the end of the year, and a remote work stipend.
• Support for physical, mental, and emotional health, parenting, childcare, and financial planning.

Hiring process

• Interviews may be recorded and transcribed for evaluation.
• AI tools are used to review, screen, and assess applications, with final hiring decisions made by a person.