Collections Specialist (SaaS)

Location: Fully remote within the United States; Los Angeles or Las Vegas preferred. No travel required.

Salary: $53,000–$68,000 annually, with potential performance bonus, ESPP, enhanced time off, and benefits.

Company

hirify.global Solutions provides digital cloud fax, healthcare interoperability, secure data transport, NLP, and AI-enabled data transformation solutions.

What you will do

• Monitor customer accounts for nonpayment, delayed payments, and other irregularities.
• Research and resolve payment discrepancies while following up on past-due accounts by email and phone.
• Build customer relationships to expedite collections and assist customers with account questions.
• Negotiate payment arrangements, coordinate with third-party collections, and recommend write-offs under management supervision.
• Maintain, review, and analyze accounts receivable aging reports and provide status updates to account management.
• Support the accounts receivable team with assigned duties and ad hoc projects.

Requirements

• 3+ years of collections experience managing a high volume of accounts, including at least 500 accounts.
• 1+ year of experience with Oracle Financials.
• Intermediate Excel skills, including lookups and pivot tables.
• Strong attention to detail, customer service skills, flexibility, and the ability to work independently and collaboratively.
• Reliable, high-speed internet and the ability to sit and use a screen for extended periods are required.
• Visa sponsorship is not available.

Nice to have

• Advanced Excel skills, including macros, data modeling, or complex formulas such as INDEX/MATCH.
• Experience with CRM tools such as Salesforce.
• Experience reducing DSO and independently managing escalated customer disputes.
• SaaS experience.

Culture & Benefits

• Remote work within the United States with no travel required.
• Annual performance bonus may be available.
• Employee stock purchase plan, enhanced time off packages, and benefits may be included.
• Inclusive workplace with a focus on collaboration and diversity.