Head of Customer Success (SaaS)

Location: San Francisco (On-site)

Compensation: $195,000 – $265,000 + Equity

Company

hirify.global is a systems engineering platform for hardware teams, backed by Sequoia, helping companies like Rivian connect requirements, tests, and design decisions in one live system.

What you will do

• Carry a personal book of accounts, leading end-to-end deployments and owning renewals.
• Define the deployment methodology, including phased rollout playbooks and adoption health scoring.
• Design a tiered coverage model for enterprise, mid-market, and SMB customers.
• Lead and scale the customer success team, growing it to 10+ people within 12 months.
• Establish support structures, including tiering, response expectations, and escalation paths.
• Assess and develop the existing team while collaborating with the Head of Solutions Engineering.

Requirements

• Proven experience in customer success or post-sale leadership within a SaaS environment.
• Ability to act as a player-coach, maintaining personal account ownership while leading a team.
• Experience in driving organizational change and complex software adoption.
• Must be able to work on-site in San Francisco.

Culture & Benefits

• Competitive compensation package including equity.
• Opportunity to shape the strategy and methodology of a fast-growing, well-backed startup.
• Direct impact on the engineering workhirify.globals of world-class hardware teams.
• Collaborative environment working closely with engineering and sales leadership.