Client Service Specialist II (Sports and Subscriptions)

Location: Los Angeles, CA; onsite

Pay scale: $24.00

Company

hirify.global provides ticketing products and services for sports teams, venues, event organizers, and live entertainment events.

What you will do

• Support client box office and ticketing managers by learning each venue’s needs and challenges.
• Provide front-line service, relationship management, and technical support for ticketing products and services.
• Respond to client support requests, troubleshoot issues, and resolve or escalate technical problems.
• Advise clients on event and promotion configuration and assist full-service clients with setup.
• Maintain current knowledge of product releases and share best practices.
• Track and report client interactions to support consistent service quality.

Requirements

• High school diploma or equivalent; a BA/BS degree is preferred.
• 2–4 years of live event ticketing and event programming experience.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Ability to quickly learn new end-user software applications.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and provide service in a fast-paced, high-pressure environment.

Culture & Benefits

• Full-time employment with medical, dental, and vision insurance.
• Paid holidays, vacation and sick time, parental leave, and company-paid basic life insurance.
• 401(k) plan with a current 3% employer match, flexible spending and health savings accounts, and wellness offerings.
• Training, learning opportunities, and education reimbursement.
• Employee Resource Groups and volunteer and community engagement opportunities.
• Work visa sponsorship is not offered for this position.