Client Resolution & Clinical Specialist (Healthcare Software)

Location: Fully remote

Salary: $21.60–$26.45 per hour

Company

hirify.global develops certified healthcare technology for physicians and medical billing professionals, focused on improving patient care through software innovation.

What you will do

• Handle inbound customer support requests through calls, emails, and chats.
• Document, track, and close customer issues while providing timely and professional responses.
• Identify suspected system issues and escalate tickets for review.
• Provide product consultations during customer onboarding.
• Deliver live online customer training as needed.

Requirements

• Bachelor’s degree.
• Strong verbal and written communication skills with attention to detail.
• Knowledge of computer operating systems and internet browsers.
• Strong knowledge of Google Workspace tools, including Gmail, Sheets, Docs, and Slides.
• Ability to manage multiple tasks under pressure and work both independently and collaboratively.

Nice to have

• Previous software support or training experience.
• Experience with medical software platforms.
• Healthcare industry experience.

Culture & Benefits

• Fully remote work environment.
• Medical insurance.
• 401(k) plan.
• Short- and long-term disability coverage.
• Potential quarterly performance incentives.
• Focus on collaboration, inclusion, professional growth, and creative problem-solving.

Hiring process

• Application review.
• Phone screen.
• Interview panel followed by an offer and hiring decision.