Senior People Technology Analyst - Talent Acquisition

Location: Remote, based in the East Coast, USA; occasional travel may be required for project or team meetings.

Salary: $116,960–$171,900 annually, depending on location. The role is open to candidates outside California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State; the listed ranges apply to candidates hired in those locations.

Company

Twilio develops communications solutions that help businesses and developers create personalized customer experiences.

What you will do

• Gather requirements from Talent Acquisition, HR, and business stakeholders and translate them into technical specifications.
• Analyze recruitment systems and workflows to identify optimization and candidate-fraud prevention opportunities.
• Configure, design, and implement solutions across Workday, Eightfold, Greenhouse, LinkedIn, HireRight, HackerRank, and related tools.
• Create functional design documents, use cases, user guides, release notes, and training materials.
• Define test strategies, write UAT scripts, coordinate testing, and triage defects across system and integration testing.
• Provide post-implementation support and act as the liaison between Talent Acquisition and People Technology product teams.

Requirements

• Bachelor’s degree in Information Systems, Business Administration, Human Resources, or a related field; a master’s degree is preferred.
• 5+ years of experience in HR technology or business systems analysis focused on Talent Acquisition applications.
• Experience supporting Eightfold, Greenhouse, Workday, HackerRank, LinkedIn, HireRight, and candidate-fraud platforms.
• Strong knowledge of SDLC, requirements gathering, data modeling, process mapping, UAT, documentation, configuration, testing, and implementation.
• Experience with internal and external audits, SOX controls, recruitment processes, candidate lifecycle management, sourcing, and pre-hire compliance.
• Strong communication, prioritization, and stakeholder-management skills in a fast-paced environment.

Nice to have

• Experience with Agile/Scrum, Jira, Confluence, or ServiceNow.
• Experience with data analytics and reporting for Talent Acquisition systems.

Culture & Benefits

• Remote-first work with occasional in-person team gatherings, functional off-sites, customer meetings, or project meetings.
• Healthcare insurance, a 401(k) retirement account, paid sick time, personal time off, and paid parental leave.
• Generous time off, parental and wellness leave, and potential eligibility for equity and a corporate bonus plan.
• Inclusive culture focused on collaboration, initiative, problem-solving, and community impact.

Hiring process

• Applications are intended to be accepted until October 1, 2026, subject to change based on business needs.
• Twilio uses AI to support hiring efficiency, while hiring decisions are made by employees through a formal interview process.