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обновлено 8 дней назад

Mandarin-Speaking Customer Success Engineer (AI)

6 000 - 7 500$
Формат работы
remote (Global)
Тип работы
fulltime
Грейд
middle
Английский
b2
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
Mandarin-Speaking Customer Success Engineer (AI): Deploying and scaling AI voice agents for enterprise customers with an accent on backend engineering, customer integrations, and production troubleshooting. Focus on designing conversation flows, debugging APIs, webhooks, SIP, telephony, authentication, and latency issues while translating customer needs into product improvements.

Location: Remote; must be available for some overlapping hours with Pacific Time-based teams and customers. Occasional travel for customer launches or onsite work may be required.

Salary: $6,000–$7,500 USD per month, based on experience.

Company

hirify.global is an AI voice company building a CX platform with AI agents for sales, support, logistics, and contact-center operations.

What you will do

  • Support technical onboarding, deployment, and scaling of AI voice agents for enterprise customers.
  • Build AI voice agents with customers and design conversation flows and deployment strategies.
  • Design and integrate REST APIs, webhooks, authentication, databases, SIP, and telephony systems.
  • Debug production deployments by reading logs, tracing requests, and isolating root causes across systems.
  • Identify product gaps and translate customer needs into actionable improvements with Product and Engineering.
  • Help customers launch new AI use cases and expand product adoption as a trusted technical partner.

Requirements

  • Mandarin and English proficiency required across reading, writing, and speaking.
  • Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
  • 2–8 years of professional software engineering experience with a strong backend focus.
  • Strong programming and backend fundamentals, including Python, Node, REST APIs, webhooks, databases, system design, authentication, and error handling.
  • Ability to pass a hands-on backend technical assessment without relying on AI tools.
  • Availability for overlapping hours with the Pacific Time-based team and customers.

Nice to have

  • Experience with AI, LLMs, or Voice AI.
  • Solutions Engineering, Forward Deployed Engineering, or Customer Success Engineering experience.
  • Startup and enterprise customer experience.
  • Willingness to travel occasionally for customer launches or onsite work.

Culture & Benefits

  • Long-term 1099 contractor engagement.
  • Fast-paced startup environment focused on solving difficult technical problems.
  • Close collaboration with Engineering, Product, and Customer Success.
  • Direct work with customer engineering teams and codebases.
  • Remote work with Pacific Time overlap.

Hiring process

  • Hands-on backend technical assessment through live coding or a take-home assignment.

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Categories

Backend Developer jobsMiddle Backend Developer jobsAI jobsPython jobs