Customer Success Manager I, UK & Ireland (Payments)

Location: Leeds, UK

Base salary: £27,976–£40,200

Company

hirify.global is a global bank payment company providing Direct Debit, real-time payment, open banking, and AI-powered payment solutions to businesses worldwide.

What you will do

• Manage a portfolio of customers across the UK and Ireland, ensuring delivery against customer lifecycle milestones and business KPIs.
• Drive adoption, usage growth, retention, and expansion of hirify.global payment solutions.
• Create account plans, identify stakeholders, assess risks and opportunities, and execute customer growth strategies.
• Build relationships with C-suite stakeholders, champions, and end-users.
• Partner with Account Management, Sales, Professional Services, Customer Advocacy, Renewal Managers, and Account Executives.
• Forecast performance and identify, nurture, and close expansion opportunities across the book of business.

Requirements

• 2+ years of experience in complex, end-to-end, client-facing work.
• 2+ years of experience in Customer Success, Sales, and/or Account Management.
• Strong listening, verbal communication, collaboration, and prioritization skills.
• Ability to work independently, manage conflicting priorities, and operate effectively in a fast-paced environment.
• Ability to understand customer needs and communicate clearly through video calls, email, and in-person meetings.

Nice to have

• Finance or payments industry experience.
• Additional language skills.
• Growth mindset and experience motivating or supporting team members.

Culture & Benefits

• Flexible adaptive working arrangements.
• Wellbeing support and medical cover.
• Option to work away from the country of residence for up to 90 days in any 12-month period.
• Parental leave, generous holiday allowance, volunteer days, and company-wide wellness days.
• Annual learning budget and an inclusive workplace with reasonable adjustments available during recruitment.