IT Support Lead (Fintech)

Location: London, UK, with hybrid work and travel to office locations in Kent and London as needed. Work from home is available on Mondays and Fridays; employees come together in the office on other days.

Company

hirify.global is a growing fintech company building consumer finance products including loans, credit cards, and car finance.

What you will do

• Lead day-to-day IT support operations, workload distribution, performance, and team development.
• Set IT direction aligned with business growth and support the Head of IT.
• Resolve escalated technical issues across computers, mobile devices, office equipment, and operating systems.
• Develop IT standards, knowledge base content, training resources, and continuous improvement initiatives.
• Automate workflows and manage ITSM or ticketing systems, reporting, and support metrics.
• Coordinate onboarding and offboarding across UK and international locations while collaborating with Security and Engineering.

Requirements

• At least 5 years of experience in IT support, IT systems, or service desk environments.
• Experience with MDM platforms such as JumpCloud, Jamf, or Kandji.
• Experience leading and coaching high-performing, inclusive teams.
• Experience implementing and optimizing ITSM systems such as Zendesk, Jira, or Freshdesk.
• Advanced troubleshooting skills, especially with macOS, mobile devices, and peripherals.
• Strong communication, stakeholder management, security, and threat-mitigation knowledge.

Nice to have

• Familiarity with Bash or PowerShell scripting.
• Knowledge of AWS and Google Cloud.
• Experience scaling IT functions in high-growth technology environments.
• Fintech or financial services experience.
• Network management and troubleshooting experience.

Culture & Benefits

• Opportunity to scale a high-growth fintech company.
• Compensation includes equity.
• Private health insurance.
• Fresh lunches are prepared in the office from Tuesday through Thursday.
• Inclusive and open workplace with a focus on employee well-being.

Hiring process

• Initial phone call.
• Technical interview and team interview.
• Culture interview with a member of senior technology leadership.