Customer Support Business Analyst Intern (AI)

Location: McConnellsburg, Pennsylvania, United States; office-based work combined with physical activity in field or production environments.

Salary: $18.00–$37.00 per hour

Company

JLG, an Oshkosh company, develops access equipment and support solutions for the construction, agriculture, and horticulture markets.

What you will do

• Prioritize milestones for the customer support technology roadmap and align initiatives with AI strategy and business goals.
• Improve customer self-service capabilities and reduce the need for agent intervention.
• Analyze support processes and workflows to identify automation and efficiency opportunities.
• Support human-in-the-loop AI solutions for customer support.
• Participate in sprint planning, backlog grooming, and cross-functional agile meetings.
• Contribute to a unified agent interface and optimize knowledge center services.

Requirements

• Pursuing a degree in Business Analytics, Information Systems, Computer Science, or a related field.
• Strong analytical skills and the ability to interpret data and identify actionable improvements.
• Basic understanding of AI principles, automation tools, and technology integration in customer support.
• Must be able to work in office, field, or production environments in McConnellsburg, Pennsylvania.
• Ability to perform occasional physical duties, including walking, standing, climbing stairs, and lifting up to 50 pounds.

Nice to have

• Experience or coursework in agile project management and sprint planning.
• Experience with customer support platforms such as Zendesk or Salesforce.
• Exposure to AI-driven support tools, chatbots, or automated ticketing systems.
• Knowledge of Tableau, Power BI, JIRA, or Confluence.
• Interest in the construction, agriculture, or horticulture industries.

Culture & Benefits

• Mentorship from professionals in customer support, technology strategy, and AI.
• Hands-on work on high-impact projects in an agile development environment.
• Professional development through skills and training opportunities.
• Reasonable accommodations are available for qualified individuals with disabilities.
• People-first culture focused on collaboration, integrity, perseverance, and employee growth.