Technical Writer II (Banking)

Location: Little Rock, Arkansas, United States

Company

hirify.global is a financial services institution with more than 120 years of banking experience, combining banking services with technology-driven solutions.

What you will do

• Write, edit, compile, and maintain moderately complex to complex technical documents, including policies, procedures, presentations, and learning solutions.
• Identify gaps between documented user requirements and software functionality, recommending additional documentation or training where needed.
• Manage document reviews, approvals, edits, quality checks, and publishing schedules.
• Use content management tools to organize information, improve searchability, and create automated workflows.
• Standardize document design and communication formats while meeting organizational and legal standards.
• Work with business partners and subject matter experts to translate practices into formal documentation and facilitate discussions.

Requirements

• Bachelor’s degree in technical writing or a related field, or equivalent work experience.
• At least 2 years of technical writing, business process documentation, risk assessment writing, or related experience.
• At least 2 years of experience using Microsoft Word, Excel, and Adobe Acrobat Pro, including school or internship experience.
• Knowledge of banking or finance within a technical writing context.
• Strong written and verbal communication, document design, analytical, organizational, and proofreading skills.
• Ability to work autonomously, manage multiple deadlines, maintain confidentiality, and follow banking and regulatory policies.

Nice to have

• At least 1 year of banking experience.
• Experience with Microsoft Outlook, PowerPoint, and content management software.
• Knowledge of the AP Stylebook, Chicago Manual of Style, or an organizational style guide.

Culture & Benefits

• Regular full-time employment.
• Generous paid time off.
• 401(k) matching.
• Health, dental, vision, and pet insurance.
• Additional employee perks and discounts.