Documentation Specialist (Real Estate Lending)

Location: Vienna, VA, United States (Hybrid)

Salary: $22.55–$44.86 per hour

Company

hirify.global provides financial services and supports its workforce through a structured, benefits-oriented corporate environment.

What you will do

• Research operational processes and develop technical and non-technical reference materials, intranet manuals, instructions, and communications.
• Lead documentation and content projects from research and requirements gathering through implementation.
• Design learning content, including eLearning storyboards, job aids, and root cause or task analyses.
• Administer and develop eNet content while maintaining the documentation library for accuracy, relevance, and compliance.
• Conduct and facilitate user acceptance testing by creating test cases, coordinating with project teams, and documenting results.
• Collaborate with stakeholders, vendors, and cross-functional teams; manage expectations and mentor less experienced staff.

Requirements

• Extensive experience researching, compiling, and documenting data, business processes, and workflows.
• Experience with content design, eLearning storyboarding, job aids, and performance-support analysis.
• Advanced knowledge of change management and experience leading multiple technical projects, tasks, or teams.
• Expert knowledge of PC and web technologies, including HTML and editing or authoring tools.
• Advanced ability to analyze business requirements, identify technical solutions, and translate processes into clear documentation.
• Experience working with staff, management, stakeholders, vendors, and cross-functional teams at multiple organizational levels.

Nice to have

• Working knowledge of Microsoft Project and project management tools.
• Basic project management skills, including establishing teams, managing deadlines and resources, and supporting implementation.
• Bachelor’s degree in Communication Studies or an equivalent combination of training, education, and experience.

Culture & Benefits

• Full-time schedule with regular working hours.
• Competitive pay and benefits described as part of the career experience.
• Work environment emphasizing engagement, collaboration, and commitment to the organization’s mission.
• Potential assessment as part of the selection process.