Customer Success Manager (SaaS)

Location: Lincoln, Nebraska, United States. Hybrid work is available for associates within 30 miles of an office, with part of the week worked remotely and regular in-office collaboration. Candidates must already be authorized to work in the United States without current or future visa sponsorship.

Salary: $75,000–$80,000 annually, depending on experience.

Company

CampusGuard, a hirify.global company, provides information security, compliance, SaaS, and consulting services to higher education, healthcare, government, and hospitality organizations.

What you will do

• Lead the end-to-end client success lifecycle, including onboarding, success planning, engagement, and renewal support.
• Develop success plans with defined outcomes, milestones, and platform adoption goals.
• Monitor client health using engagement data, sentiment, compliance status, and platform utilization.
• Identify risks and barriers, implement mitigation strategies, and drive measurable value realization.
• Facilitate executive business reviews and serve as the primary strategic client contact.
• Coordinate cross-functional delivery, training, adoption initiatives, and expansion opportunities with Sales.

Requirements

• 3–5 years of experience in client success, customer success, account management, or project management within SaaS, consulting, or professional services.
• Bachelor’s degree in Business, Project Management, Information Security, or a related field, or equivalent professional experience.
• Experience managing client relationships, driving measurable outcomes, and coordinating cross-functional work.
• Payment Card Industry Professional certification is required within the first 12 months of employment.
• Existing U.S. work authorization is required; visa sponsorship is not available.
• Client relationship management, strategic thinking, communication, adaptability, and data-driven decision-making skills.

Nice to have

• Experience in compliance-driven, security, or regulated environments.
• Experience working with higher education or similarly complex client organizations.
• Coursework or certification in customer success, project management, or information security.

Culture & Benefits

• Hybrid work environment supporting flexibility and work-life integration.
• Medical, dental, vision, HSA, and FSA benefits.
• Generous earned time off, life insurance, disability coverage, and an employee assistance program.
• 401(k), student loan repayment, tuition reimbursement, and employee stock purchase program.
• Performance-based incentive pay and wellness program.