4 дня назад
Sr Desktop Support Analyst (AI)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Sr Desktop Support Analyst (macOS/Windows, Jamf, Intune, Okta): Providing Tier 2/Tier 3 support and managing endpoints, identity, SaaS platforms, and IT service workflows for distributed employees with an accent on device security, access management, and automation. Focus on administering Jamf and Intune, troubleshooting complex authentication and connectivity issues, and integrating secure AI-assisted workflows and enterprise APIs.
Location: Remote in Argentina, Colombia, Costa Rica, or Mexico
Company
provides open cloud object storage for businesses, developers, IT professionals, and individuals.
What you will do
- Provide Tier 2/Tier 3 remote support for macOS and Windows users, resolving complex hardware, operating system, application, network, authentication, and peripheral issues.
- Manage the employee technology lifecycle, including onboarding, role changes, device deployment, replacements, refreshes, inventory, and offboarding.
- Administer Jamf for macOS and Microsoft Intune for Windows and mobile devices, including enrollment, policies, profiles, software deployment, patching, encryption, and compliance.
- Administer Okta and support SSO, MFA, provisioning, deprovisioning, group management, and role-based access.
- Manage Jira Service Management workflows, incidents, service requests, documentation, reporting, knowledge articles, and continuous improvement initiatives.
- Support Google Workspace, Slack, other SaaS applications, and AI-related integrations including MCP servers, API gateways, APIs, authentication, and enterprise application integrations.
Requirements
- 7+ years of professional IT experience, including significant experience in desktop support, endpoint engineering, systems administration, or a similar role.
- 5+ years of hands-on experience with Jira Service Management, Jamf/Jamf Pro, Microsoft Intune, Slack, and Google Workspace.
- Advanced troubleshooting experience with macOS and Windows, plus strong knowledge of endpoint management, MDM, software deployment, patching, and device security.
- Experience with identity and access management, including SSO, MFA, provisioning, role-based access, TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
- Experience supporting remote, geographically distributed employees and independently resolving complex technical issues.
- Strong written and verbal communication, organizational skills, and the ability to explain technical concepts to non-technical users.
Nice to have
- Experience with cloud-first or SaaS-focused organizations, predominantly macOS environments, Apple Business Manager, and automated device enrollment.
- Experience with endpoint security, EDR, vulnerability management, compliance tools, IT asset management, and hardware lifecycle processes.
- Experience developing automation with APIs, scripts, or workflow tools, including Bash, PowerShell, or Python.
- Experience integrating SaaS applications with Okta and troubleshooting SAML/OIDC authentication.
- Relevant Jamf, Microsoft, Okta, CompTIA, Apple, or ITIL certifications.
Culture & Benefits
- Healthcare coverage for family, including dental and vision.
- Competitive compensation, 401(k), RSU grants for full-time employees, and an ESPP program.
- Flexible vacation policy, maternity and paternity leave, fertility support, and a childcare bonus.
- MacBook Pro for work and a stipend to personalize the workstation.
- Learning and development support, commuter benefits, and a culture focused on healthy work-life balance.
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