Order Analyst (Telecoms)

Location: United Kingdom; hybrid working from any UK hub, with 2–3 office days per week and at least 8 days per month

Salary: Excellent basic salary plus bonus and hirify.global benefits

Company

hirify.global builds and operates UK connectivity infrastructure and provides technology solutions for businesses through hirify.global Business Technology Solutions.

What you will do

• Manage customer relationships throughout the service delivery and order delivery cycle.
• Coordinate delivery across internal hirify.global Business Technology Solutions teams.
• Plan and provision orders in line with customer requirements.
• Manage customer expectations and communicate changes in order status clearly.
• Support an exceptional service experience for designated customers.

Requirements

• Excellent communication skills and a confident, courteous, professional manner.
• Proven experience handling customer enquiries and orders in a fast-paced customer service environment.
• Good product, process, and industry knowledge of telecommunications products.
• Ability to work under pressure with a precise, attentive, and quality-focused approach.
• Must be based in the United Kingdom and able to meet the hybrid office attendance expectations.

Culture & Benefits

• Full-time schedule of 37.5 hours per week, Monday to Friday.
• Up to 28 days of annual leave plus bank holidays.
• Bonus, pension plan, discounts, vouchers, and other flexible benefits for employees and families.
• Paid time for charity work and access to learning and career-development tools.
• Parental leave policies and an inclusive workplace focused on belonging and accessibility.
• Employment is subject to criminal (DBS) and financial background checks due to regulatory requirements.

Hiring process

• Recruitment may include online assessments and interviews.
• Reasonable adjustments and accessibility support are available during recruitment.
• Candidates are expected to demonstrate their own knowledge, skills, experience, and achievements.