Seasonal Support Helper

Location: Vienna, Austria; hybrid work with 40% home office. Candidates must have the right to work in the EU or Austria and be based in Vienna or open to relocating.

Salary: €2,630 gross per month

Company

hirify.global builds a photo-printing product that uses smart technology to turn users’ digital memories into Photo Books and Prints.

What you will do

• Act as the first point of contact for customers.
• Manage customer communication across multiple languages, support channels, and user touch points.
• Resolve customer problems with patience and a service-oriented approach.
• Give and receive constructive feedback to support continuous improvement.
• Prioritize workloads efficiently and meet critical project deadlines.

Requirements

• Excellent written and spoken English at C2 level.
• Playful, empathetic writing skills with strong grammar and spelling.
• Patient, self-motivated, communicative, and eager to learn.
• Efficient workload management and reliable delivery against deadlines.
• Right to work in the EU or Austria and availability to work in Vienna or relocate.

Culture & Benefits

• Hybrid work with 40% home office days and flexible hours.
• Core hours are 10am–4pm Monday–Thursday and 10am–2pm Friday.
• 25 vacation days per year, with up to five additional days based on tenure.
• Breakfast, coffee, tea, and fresh daily lunches at the in-house eatery.
• Vienna public transport card reimbursement, a company MacBook, German lessons, and premium hirify.global product membership.
• Inclusive, informal, collaborative environment focused on customer happiness.

Hiring process

• 30-minute introductory call with the Talent Acquisition team.
• One-hour technical interview with the Customer Happiness team, including a live challenge.
• Applications should include a CV and cover letter.