Dedicated Customer Care Representative (Logistics)

Location: 1300 Vienna Airport-Schwechat, Cargo Nord, Building 3, Austria. Full-time on-site role with an option to work from home.

Salary: €2,829.72 gross per month starting salary; the Austrian collective agreement specifies a minimum of €2,738.10 gross per month.

Company

hirify.global is a global express transportation and logistics company serving more than 220 countries and territories.

What you will do

• Support and advise key customers on inquiries, concerns, shipment processing, and tracking.
• Own customer requests and complaints through solution-oriented resolution.
• Coordinate with colleagues across departments, countries, and functions to implement customer solutions.
• Maintain customer satisfaction and support long-term customer relationships.
• Prepare reports, analyze service quality, and identify improvement opportunities.

Requirements

• German and English communication skills are required.
• Completed commercial or business education, or a comparable qualification.
• Experience in customer service, ideally supporting key or major customers.
• Ability to manage multiple priorities and adapt to changing requirements.
• Team-oriented, flexible, solution-focused approach.
• Proficiency in MS Office and willingness to learn new IT systems and applications.

Culture & Benefits

• Fixed-term full-time contract for one year, with 38.5 working hours per week.
• International collaboration across departments, countries, and a globally connected network.
• Comprehensive onboarding, training, and on-the-job learning opportunities.
• Online language courses, learning resources, and career development opportunities.
• Employee Assistance Program, reduced-rate shipping, free parking, and a meal allowance.